Giving users the opportunity to rate their interactions can help you improving the experience you offer. That means staying on top of your customers’ needs, besides keeping track of your operators’ performances.
The rating is shown on the chat window itself for the operator.
And under Report ‣ Customer Ratings.
Go to Website ‣ Configuration ‣ Settings, access your channel form, click on Go to Website and on Unpublished, to publish the rating of that channel on your website.